FAQ

What are the shipping times for your products?

We take 1-2 days to process your order and then 5-7 days to deliver it to you.

Do you ship worldwide?

Yes, definitely. We deliver all over the world.

Where do you ship your product from?

Our offices are located in Manchester, United Kingdom. Our international warehouse is located in China.

Do you provide product tracking information?

Yes, please wait 3 days after ordering and then ask us via email at support@mancia-manchester.com.

What happens if there are missing items from my order?

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order is likely to arrive soon.

I received a damaged item. What can I do?

We are sorry to hear that. Just send us a picture of the damaged item to the email address: support@mancia-manchester.com, and we will send you a replacement item as soon as possible.

Where are you located?

We are located in Manchester, United Kingdom.

I still haven’t received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs processing. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or if you want more information about this, please contact us via email at support@mancia-manchester.com.

Do you have a refund policy?

We do our best to resolve any problems our customers might encounter with their online items. If you still wish to receive a refund for your order, we can certainly make the payment, provided that the request is made within 30 days of the order date and the items in question are not discounted. For more information, please read more about our refund policy.